01 Return Eligibility

You may request a return within 30 days after receiving your order.

To qualify for a return, the product must be:

• unworn and unused;
• in the same condition in which it was received;
• returned with its original tags and packaging; and
• accompanied by a receipt or other proof of purchase.

Products returned without first receiving return authorization from APEX will not be accepted.

02 How to Start a Return

Email info@apexproseries.com within 30 days after receiving your order.

Please include:

• your name;
• your order number;
• the product you would like to return; and
• the reason for the return.

If your return is approved, we will provide return instructions and confirm where the product should be sent. When prepaid return-label service is available, we will also provide the return shipping label.

Please do not send a product back before receiving these instructions.

03 Return Shipping

If your return is approved, APEX will provide a prepaid return shipping label whenever this service is available.

For standard returns, such as ordering the wrong size, colour or product, the cost of the return shipping label will be deducted from your refund. We will tell you the amount before you send the product back.

If the product is defective or damaged, or if APEX sent the wrong product, APEX will cover the return shipping cost.

Original shipping charges are non-refundable unless the return resulted from an APEX error or the product arrived damaged or defective.

04 Damaged, Defective or Incorrect Products

Please inspect your order when it arrives.

If your product is damaged, defective or different from what you ordered, contact us as soon as possible at info@apexproseries.com.

Include your order number, a brief description of the issue and, when possible, clear photographs showing the problem.

We will review the issue promptly and make it right. Depending on the circumstances, this may include a replacement or refund at no additional cost to you.

05 Items That Cannot Be Returned

We cannot accept returns for:

• gift cards;
• personalized or custom-made products;
• products that have been used, worn, altered or damaged after delivery;
• products returned without their original packaging; or
• products clearly identified as Final Sale before purchase.

If you are unsure whether your product qualifies for a return, contact us before sending it back.

06 Exchanges

The fastest way to receive a different product is to:

1. request a return for the product you currently have; and
2. place a separate order for the replacement product after your return has been approved.

This helps ensure that the replacement product is available and can be shipped without waiting for the original return to be processed.

07 Refunds

We will inspect your return within three business days after it arrives and email you with the result.

If the return is approved, we will issue the refund to your original payment method. Any applicable return-shipping deduction will be shown in your refund confirmation.

APEX normally issues approved refunds within three business days after receiving the returned product. Your bank or credit-card provider may require an additional five to ten business days to post the refund to your account.

If 15 business days have passed since we confirmed your refund and it has not appeared, please contact us at info@apexproseries.com.

08 Your Consumer Rights

This policy does not limit any rights or remedies available to you under applicable consumer-protection law.