Shipping policy
body:has(.apex-shipping-policy) .shopify-policy__container {
max-width: none !important;
padding: 0 !important;
}
body:has(.apex-shipping-policy) .shopify-policy__title,
body:has(.apex-shipping-policy) .shopify-policy__title h1,
body:has(.apex-shipping-policy) .main-page-title,
body:has(.apex-shipping-policy) .page-title,
body:has(.apex-shipping-policy) main#MainContent h1:not(#apex-shipping-policy-title),
body:has(.apex-shipping-policy) main#MainContent .title-wrapper:has(h1:not(#apex-shipping-policy-title)),
body:has(.apex-shipping-policy) main#MainContent .title-wrapper-with-link:has(h1:not(#apex-shipping-policy-title)),
body:has(.apex-shipping-policy) main#MainContent .page-header:has(h1:not(#apex-shipping-policy-title)) {
display: none !important;
margin: 0 !important;
padding: 0 !important;
min-height: 0 !important;
}
body:has(.apex-shipping-policy) main#MainContent > *:has(.apex-shipping-policy),
body:has(.apex-shipping-policy) main#MainContent > * > *:has(.apex-shipping-policy),
body:has(.apex-shipping-policy) main#MainContent > * > * > *:has(.apex-shipping-policy),
body:has(.apex-shipping-policy) main#MainContent .shopify-section:has(.apex-shipping-policy),
body:has(.apex-shipping-policy) main#MainContent .section:has(.apex-shipping-policy),
body:has(.apex-shipping-policy) main#MainContent .section__content:has(.apex-shipping-policy),
body:has(.apex-shipping-policy) main#MainContent .page-width:has(.apex-shipping-policy),
body:has(.apex-shipping-policy) main#MainContent .grid:has(.apex-shipping-policy),
body:has(.apex-shipping-policy) main#MainContent .grid__item:has(.apex-shipping-policy),
body:has(.apex-shipping-policy) main#MainContent .rte:has(.apex-shipping-policy) {
position: static !important;
left: auto !important;
width: 100% !important;
max-width: none !important;
margin: 0 !important;
padding-right: 0 !important;
padding-left: 0 !important;
transform: none !important;
}
body:has(.apex-shipping-policy) main#MainContent .grid:has(.apex-shipping-policy) {
display: block !important;
}
.apex-shipping-policy,
.apex-shipping-policy * {
box-sizing: border-box;
}
.apex-shipping-policy {
--apex-orange: #ff6700;
--apex-black: #111111;
--apex-text: #262626;
--apex-grey: #626262;
--apex-light-grey: #f4f4f4;
--apex-border: #dddddd;
--apex-white: #ffffff;
width: min(1180px, 94vw);
margin: -24px auto 0;
padding: 28px 0 64px;
color: var(--apex-text);
background: var(--apex-white);
font-family: Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", Arial, sans-serif;
font-size: 16px;
line-height: 1.68;
overflow-x: clip;
}
.apex-shipping-policy__content {
max-width: 920px;
margin: 0 auto;
}
.apex-shipping-policy__header {
padding-bottom: 28px;
border-bottom: 3px solid var(--apex-orange);
}
.apex-shipping-policy p.apex-shipping-policy__eyebrow {
margin: 0 0 8px;
color: var(--apex-orange);
font-size: 12px !important;
font-weight: 700;
letter-spacing: 0.14em;
line-height: 1.4 !important;
text-transform: uppercase;
}
.apex-shipping-policy h1,
.apex-shipping-policy h2,
.apex-shipping-policy h3 {
color: var(--apex-black) !important;
font-family: Lora, Georgia, "Times New Roman", serif !important;
letter-spacing: normal;
text-transform: none !important;
}
.apex-shipping-policy h1 {
margin: 0 !important;
font-size: clamp(36px, 5vw, 52px) !important;
font-weight: 600 !important;
letter-spacing: -0.025em !important;
line-height: 1.08 !important;
}
.apex-shipping-policy p.apex-shipping-policy__updated {
margin: 12px 0 0;
color: var(--apex-grey);
font-size: 13px !important;
line-height: 1.5 !important;
}
.apex-shipping-policy p.apex-shipping-policy__intro {
max-width: 780px;
margin: 22px 0 0;
color: var(--apex-text);
font-size: 18px !important;
line-height: 1.65 !important;
}
.apex-shipping-policy p,
.apex-shipping-policy li {
color: var(--apex-text);
font-family: Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", Arial, sans-serif;
font-size: 16px !important;
line-height: 1.68 !important;
}
.apex-shipping-policy p {
margin: 0 0 14px;
}
.apex-shipping-policy p:last-child {
margin-bottom: 0;
}
.apex-shipping-policy ul,
.apex-shipping-policy ol {
margin: 14px 0 16px;
padding-left: 24px;
}
.apex-shipping-policy li + li {
margin-top: 7px;
}
/* Keep policy prose at a comfortable editorial reading measure.
Panels and designed components retain the full 920px document width. */
.apex-shipping-policy__section > p,
.apex-shipping-policy__quick-answer li,
.apex-shipping-policy__information > p,
.apex-shipping-policy__notice > p,
.apex-shipping-policy__us-panel > p,
.apex-shipping-policy__us-panel > ul,
.apex-shipping-policy__contact > p {
max-width: 760px;
}
.apex-shipping-policy__quick-answer {
margin: 32px 0 12px;
padding: 24px 26px;
border-left: 5px solid var(--apex-orange);
background: var(--apex-light-grey);
}
.apex-shipping-policy__quick-answer h2 {
margin: 0 0 12px !important;
font-size: 25px !important;
font-weight: 600 !important;
line-height: 1.25 !important;
}
.apex-shipping-policy__quick-answer ul {
margin: 0;
padding-left: 22px;
}
.apex-shipping-policy__quick-answer li + li {
margin-top: 6px;
}
.apex-shipping-policy__section {
padding: 34px 0;
border-bottom: 1px solid var(--apex-border);
}
.apex-shipping-policy__section h2 {
display: flex;
gap: 12px;
align-items: baseline;
margin: 0 0 16px !important;
font-size: clamp(25px, 3vw, 31px) !important;
font-weight: 600 !important;
line-height: 1.22 !important;
}
.apex-shipping-policy__number {
flex: 0 0 auto;
color: var(--apex-orange);
font-family: Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", Arial, sans-serif;
font-size: 0.58em;
font-weight: 800;
letter-spacing: 0.05em;
}
.apex-shipping-policy__cards {
display: grid;
grid-template-columns: repeat(3, minmax(0, 1fr));
gap: 14px;
margin: 24px 0 26px;
}
.apex-shipping-policy__card {
padding: 20px;
border-top: 3px solid var(--apex-orange);
background: var(--apex-light-grey);
}
.apex-shipping-policy__card h3 {
margin: 0 0 8px !important;
font-family: Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", Arial, sans-serif !important;
font-size: 14px !important;
font-weight: 800 !important;
letter-spacing: 0.04em;
line-height: 1.35 !important;
text-transform: uppercase !important;
}
.apex-shipping-policy__card p {
color: var(--apex-grey);
font-size: 15px !important;
line-height: 1.55 !important;
}
.apex-shipping-policy__information {
margin: 20px 0 24px;
padding: 20px 22px;
border: 1px solid var(--apex-border);
border-left: 4px solid var(--apex-orange);
background: #fafafa;
}
.apex-shipping-policy__information h3 {
margin: 0 0 7px !important;
font-family: Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", Arial, sans-serif !important;
font-size: 13px !important;
font-weight: 800 !important;
letter-spacing: 0.07em;
line-height: 1.35 !important;
text-transform: uppercase !important;
}
.apex-shipping-policy__information p {
color: var(--apex-grey);
font-size: 15px !important;
line-height: 1.6 !important;
}
.apex-shipping-policy__notice {
margin-top: 24px;
padding: 22px;
border-top: 3px solid var(--apex-orange);
background: var(--apex-black);
}
.apex-shipping-policy__notice h3 {
margin: 0 0 7px !important;
color: var(--apex-white) !important;
font-family: Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", Arial, sans-serif !important;
font-size: 13px !important;
font-weight: 800 !important;
letter-spacing: 0.07em;
line-height: 1.35 !important;
text-transform: uppercase !important;
}
.apex-shipping-policy__notice p {
color: var(--apex-white) !important;
font-size: 15px !important;
line-height: 1.6 !important;
}
.apex-shipping-policy__us-panel {
padding: 24px 26px;
border-left: 5px solid var(--apex-orange);
background: var(--apex-light-grey);
}
.apex-shipping-policy__us-panel h3 {
margin: 0 0 9px !important;
font-size: 20px !important;
font-weight: 600 !important;
line-height: 1.35 !important;
}
.apex-shipping-policy a:not(.apex-shipping-policy__cta) {
color: var(--apex-black) !important;
font-weight: 700;
text-decoration: none !important;
border-bottom: 2px solid var(--apex-orange);
}
.apex-shipping-policy a:not(.apex-shipping-policy__cta):hover,
.apex-shipping-policy a:not(.apex-shipping-policy__cta):focus-visible {
color: var(--apex-orange) !important;
outline: none;
}
.apex-shipping-policy__contact {
padding: 42px 0 0;
}
.apex-shipping-policy__contact h2 {
margin: 0 0 10px !important;
font-size: clamp(25px, 3vw, 31px) !important;
font-weight: 600 !important;
line-height: 1.25 !important;
}
.apex-shipping-policy__contact p {
max-width: 720px;
}
.apex-shipping-policy__cta-wrap {
margin-top: 26px;
}
.apex-shipping-policy a.apex-shipping-policy__cta,
.apex-shipping-policy a.apex-shipping-policy__cta:link,
.apex-shipping-policy a.apex-shipping-policy__cta:visited {
display: inline-flex !important;
align-items: center !important;
justify-content: center !important;
min-height: 46px;
padding: 13px 24px !important;
border: 2px solid var(--apex-orange) !important;
border-radius: 6px !important;
background: var(--apex-orange) !important;
color: #000000 !important;
-webkit-text-fill-color: #000000 !important;
font-family: Lora, Georgia, "Times New Roman", serif !important;
font-size: 13px !important;
font-weight: 700 !important;
letter-spacing: 0.035em !important;
line-height: 1 !important;
text-align: center;
text-decoration: none !important;
box-shadow: none !important;
cursor: pointer;
transition: background-color 0.2s ease, color 0.2s ease, border-color 0.2s ease;
}
.apex-shipping-policy a.apex-shipping-policy__cta:hover,
.apex-shipping-policy a.apex-shipping-policy__cta:focus,
.apex-shipping-policy a.apex-shipping-policy__cta:focus-visible,
.apex-shipping-policy a.apex-shipping-policy__cta:active {
border-color: var(--apex-orange) !important;
background: var(--apex-black) !important;
color: var(--apex-white) !important;
-webkit-text-fill-color: var(--apex-white) !important;
text-decoration: none !important;
outline: none !important;
}
.apex-shipping-policy a.apex-shipping-policy__cta:focus-visible {
box-shadow: 0 0 0 3px rgba(255, 103, 0, 0.35) !important;
}
.apex-shipping-policy__footer {
margin-top: 54px;
padding-top: 16px;
border-top: 1px solid var(--apex-border);
color: var(--apex-grey);
font-size: 12px;
line-height: 1.5;
text-align: center;
}
.apex-shipping-policy__footer strong {
color: var(--apex-black);
font-weight: 700;
}
/* Apply the locked APEX CTA treatment to the Shopify footer newsletter. */
body:has(.apex-shipping-policy) .site-footer button[type="submit"],
body:has(.apex-shipping-policy) .site-footer__newsletter .btn,
body:has(.apex-shipping-policy) .footer button[type="submit"],
body:has(.apex-shipping-policy) .footer .newsletter-form__button,
body:has(.apex-shipping-policy) .footer__newsletter button[type="submit"] {
border: 2px solid var(--apex-orange, #ff6700) !important;
border-radius: 6px !important;
background: var(--apex-orange, #ff6700) !important;
color: #111111 !important;
-webkit-text-fill-color: #111111 !important;
font-family: Lora, Georgia, "Times New Roman", serif !important;
font-weight: 700 !important;
}
body:has(.apex-shipping-policy) .site-footer button[type="submit"]:hover,
body:has(.apex-shipping-policy) .site-footer button[type="submit"]:focus-visible,
body:has(.apex-shipping-policy) .site-footer button[type="submit"]:active,
body:has(.apex-shipping-policy) .site-footer__newsletter .btn:hover,
body:has(.apex-shipping-policy) .site-footer__newsletter .btn:focus-visible,
body:has(.apex-shipping-policy) .site-footer__newsletter .btn:active,
body:has(.apex-shipping-policy) .footer button[type="submit"]:hover,
body:has(.apex-shipping-policy) .footer button[type="submit"]:focus-visible,
body:has(.apex-shipping-policy) .footer button[type="submit"]:active,
body:has(.apex-shipping-policy) .footer .newsletter-form__button:hover,
body:has(.apex-shipping-policy) .footer .newsletter-form__button:focus-visible,
body:has(.apex-shipping-policy) .footer .newsletter-form__button:active,
body:has(.apex-shipping-policy) .footer__newsletter button[type="submit"]:hover,
body:has(.apex-shipping-policy) .footer__newsletter button[type="submit"]:focus-visible,
body:has(.apex-shipping-policy) .footer__newsletter button[type="submit"]:active {
border-color: #ff6700 !important;
background: #111111 !important;
color: #ffffff !important;
-webkit-text-fill-color: #ffffff !important;
outline: none !important;
}
@media (max-width: 900px) {
.apex-shipping-policy__cards {
grid-template-columns: 1fr;
}
}
@media (max-width: 640px) {
.apex-shipping-policy {
width: min(100% - 32px, 1180px);
margin: 0 auto;
padding: 18px 0 44px;
}
.apex-shipping-policy__header {
padding-bottom: 22px;
}
.apex-shipping-policy p.apex-shipping-policy__intro {
font-size: 17px !important;
}
.apex-shipping-policy__quick-answer {
margin-top: 24px;
padding: 20px;
}
.apex-shipping-policy__section {
padding: 28px 0;
}
.apex-shipping-policy__section h2 {
display: block;
}
.apex-shipping-policy__number {
display: block;
margin-bottom: 5px;
font-size: 14px;
}
.apex-shipping-policy__cards {
gap: 10px;
margin: 20px 0 24px;
}
.apex-shipping-policy__card,
.apex-shipping-policy__information,
.apex-shipping-policy__notice,
.apex-shipping-policy__us-panel {
padding: 20px 18px;
}
.apex-shipping-policy__contact {
padding-top: 28px;
}
.apex-shipping-policy__cta-wrap {
margin-top: 24px;
}
.apex-shipping-policy a.apex-shipping-policy__cta {
width: 100%;
min-height: 48px;
}
.apex-shipping-policy__footer {
margin-top: 42px;
}
}
@media print {
body:has(.apex-shipping-policy) .shopify-policy__title,
body:has(.apex-shipping-policy) .main-page-title,
body:has(.apex-shipping-policy) .page-title {
display: none !important;
}
.apex-shipping-policy {
width: 100%;
margin: 0;
padding: 0;
color: #000000;
font-size: 11pt;
}
.apex-shipping-policy__content {
max-width: none;
}
.apex-shipping-policy__quick-answer,
.apex-shipping-policy__cards,
.apex-shipping-policy__information,
.apex-shipping-policy__notice,
.apex-shipping-policy__us-panel,
.apex-shipping-policy__contact {
break-inside: avoid;
}
.apex-shipping-policy__notice {
border: 2px solid #000000;
background: #ffffff;
}
.apex-shipping-policy__notice h3,
.apex-shipping-policy__notice p {
color: #000000 !important;
}
.apex-shipping-policy a.apex-shipping-policy__cta {
border-color: #000000 !important;
background: #ffffff !important;
color: #000000 !important;
-webkit-text-fill-color: #000000 !important;
}
}
Customer Support
Shipping Policy
Last updated: September 1, 2026
We want getting your APEX gear to be simple. All orders are shipped from Calgary, Alberta, and tracking information is provided after your order has been processed.
Quick Answer
- Free Standard Post shipping is available on Canadian orders over $80 before taxes.
- Orders are normally processed within two to three business days.
- Standard shipping typically arrives four to ten business days after shipment.
- Tracking information is provided by email after your order has been processed.
- All orders ship from Calgary, Alberta.
- U.S. orders are reviewed individually so shipping and estimated import charges can be assessed before purchase.
01 Free Shipping Within Canada
Free Standard Post shipping applies to orders over $80 within Canada before taxes.
Oversized items and hazardous goods do not qualify for free shipping. Orders under $80 are shipped at the applicable Standard Post rate.
02 Shipping Within Canada
All orders are shipped from Calgary, Alberta and typically take two to three business days to process.
Order Processing
Please allow two to three business days for your order to be processed before shipment.
Standard Shipping
Orders are sent by Standard Post unless otherwise specified.
Estimated Delivery
Standard shipping typically arrives four to ten business days from the date of shipment.
Remote and Extended Areas
Deliveries to remote, rural or extended-service areas may require additional transit time beyond the standard delivery estimate. Delivery timing can vary by destination and carrier service availability.
After your order has been processed, we will send you an email with your tracking number. We encourage you to use the tracking information provided to follow your shipment online.
Orders are insured in case of damage or loss. Provincial and federal taxes are applied during checkout based on the destination of the order.
Delivery times are estimates only and may vary due to order volume, weather, carrier delays or other circumstances outside our control.
A Note About Tracking
Your tracking number may occasionally show little or no movement for several days after shipment. This does not necessarily mean your package has stopped moving through the carrier network.
03 Shipping to the United States
APEX ships to the United States.
Because U.S. import rules and tariff rates can change and may vary based on the product, country of origin, order value and shipping method, U.S. orders are reviewed individually before purchase.
Please email info@apexproseries.com with:
- the APEX products you would like to purchase;
- the quantity of each product; and
- your complete shipping address.
We will provide an estimate of the shipping cost, applicable duties or tariffs, customs-processing charges and expected delivery date. We will also confirm whether these charges will be prepaid by APEX or payable by you when the shipment arrives.
U.S. Duties and Tariffs
U.S. tariff rules are changing frequently. Contact APEX before purchasing so we can review the products, country of origin, shipping method and estimated import charges for your order.
Any duty or tariff amount provided before purchase is a good-faith estimate based on the product information and rates available at that time. Final duties and applicable import taxes are determined by U.S. Customs. Any brokerage, processing or disbursement charges are determined by the shipping carrier. These amounts may change before the shipment clears customs.
If the estimated charges change materially before your order is shipped, we will contact you before proceeding.
Questions?
If you have a question about shipping, tracking or delivery, contact the APEX team at info@apexproseries.com.
APEX pro series | Built where the trail begins. | apexproseries.com